FAQ'S




Got a question?


We’ve pulled together some of the questions we commonly get asked by people about Your New Gig, and included the answers right here. Of course, if you can’t find the info you’re looking for, don’t hesitate to get in touch.

About YNG


What is Your New Gig?

Your New Gig (sometimes referred to as YNG) is an online careers advice and coaching platform. Through YNG, people can access a heap of resources to help them take the next step in their career – from free videos and online career coaching, to resume templates and sample cover letters. If you’re at a crossroads in your career, it can be a great place to find some clarity, and work out that critical next move.


How much does YNG cost?

Joining YNG is FREE – if you do this, you can access a wide range of quality videos, plus our networking tools. Through YNG you can also opt to complete paid courses. Each course focuses on a different area, from interview technique, to negotiation skills.

If you’ve been made redundant, your company may pre-pay for you to complete courses through YNG – or you can simply pay for them yourself.


Email & account settings


What do I do if I lose my password?

There’s a button on our login page that says ‘Forgot My Password’. Just click on this and follow the prompts – or alternatively click here.


How do I change my email address?

It's easy to change your email address at Your New Gig. Just login to our site and click on your name in the upper right-hand corner of the screen, and then click on "Settings." You'll be able to update your email address there.


Once I join, am I locked in?

No, you can delete your account at any time (although if you do, please note you won’t be entitled to a refund for any training you’ve paid for and not yet completed).

To delete your account contact us by clicking here , and follow the prompts.

If you simply want to receive fewer emails from us, you can click the ‘unsubscribe’ button at the bottom of any email we’ve sent.


Technical support


Can I download the videos to my own computer?

Videos included in your package can be accessed and viewed on the YNG dashboard. All course materials are the intellectual property of YNG, so downloading or copying our videos is strictly prohibited.


How do I report a bug or an issue on the site?

To report a bug or technical issue, click here to send details to our development team. We’d appreciate if you could provide:

  • a brief description of the problem
  • the web browser you are using
  • some screen shots if possible

Coaching


How long does it take a coach to confirm my preferred timeslot(s)?

After you select and book a coach through your dashboard, he or she will confirm your preferred time within 24hrs.


How are coaching sessions facilitated?

Your coaching session will be conducted in the comfort of your home via phone call or video conference using free technology apps such as Skype, Facetime, Zoom, WhatsApp etc. In your first communication with your coach, you will agree on a technology platform that works best for the both of you.


Can I use this service if I’m based in another country?

Absolutely! However, there are two considerations you must take into account before purchasing any of our courses.

Many of our coaches are based in Australia, so you will need to factor in time differences when arranging coaching sessions. Some coaches will be happy to provide coaching services outside of normal Australian business hours (AEST) so please discuss this with your chosen coach.

At this stage our platform will only allow meetings to be scheduled in AEST (Australian Eastern Standard Time). Any meetings arranged through your personal dashboard will display in AEST so please ensure you record your meeting in your own local time zone.


I’ve booked a session, but I haven’t heard from my coach. What should I do?

If it’s been over 24 hours and you haven’t been contacted by your coach, please contact us and a member of our team will help you to get connected.


What happens if I want to change my appointment?

If you need to change your appointment, contact your coach immediately. Coaches require a minimum of 24hours notice which allows them to rebook this time with other members. You can then work with your coach to schedule a new appointment that’s convenient for both of you.

Unless arranged with your coach you will not be able to receive a credit for the hours allocated to the coach.


If I choose a coach but they are not the right fit, can I change coaches?

When selecting a coach, it’s important to review each profile carefully to determine if their experience and areas of expertise will help you achieve your career goals. In the event you feel the fit is not right after your initial session, please contact us immediately so we can work with you to make things right.


How can I become a coach with YNG?

YNG is always looking to expand our team of professional coaches. If you are interested in working with us, please email us and introduce yourself. We’ll then be in touch to let you know the process from there.


Networking platform


Should I import my contacts from my personal email address?

Our networking platform is designed so you match your network by the companies you wish to explore and target. If you know people who might be able to introduce you to targeted companies then we suggest you upload them manually at this stage so you can manage your job search by targeted companies.


General


How is my personal information used?

Your privacy is extremely important to us. Please click here to view our Privacy Policy.


How do I contact YNG?

You can contact YNG by sending us an email or by calling to speak to a member of our team.


Do you offer payment plans?

Unfortunately, not right now but we may introduce payment plans in the future.


What forms of payment do you accept?

We accept VISA, MasterCard and American Express Credit and Debit cards.


Are my transactions safe?

YNG has partnered with Stripe to manage payment processing. Stripe is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. They use of best-in-class security tools and practices to maintain a high level of security. Please click here for further information on security at Stripe.


I have some general feedback for YNG I want to share. Where do I go?

We welcome any comments and feedback you wish to share with us. On completion of a course we ask for feedback, however you can also contact us here.



What is career coaching, anyway?

If you’re new to this concept, here’s an overview of how it works, and why it’s worth investing .

Just like sports coaching, career coaching is all about optimising your performance and achieving your goals. Through YNG, you will connect with an experienced coach who’ll help you get where you want to go.



It’s a strategic process that involves working one-on-one with a career coach – at YNG this happens online so you can do it whenever and wherever suits. Throughout the process, your coach will ask lots of questions, some of them quite challenging. The idea is to give your coach a thorough understanding of your situation, strengths, areas for improvement and work preferences–to help you gain insight into these things yourself. Of course, all of this is kept confidential.

Many people have never had the opportunity to sit down and reflect on what they want out of their career, or why they’ve made certain decisions. This is the perfect time to focus on these issues and work out what your next step should be. By the end of your coaching journey, you’ll feel clearer about what you want, and have a plan how to get it.

The intention of coaching is to build your self-awareness, help you explore the career options that are available, and choosing a ‘next gig’ that will suit your skills and meet your needs. We will provide you with information on the changes to world of work and introduce you to gig economy and point out emerging industries and jobs.

We use an approach that’s called ‘self-directed learning’, meaning you’re encouraged to take ownership of your own development. While our coaches share knowledge on things like writing a CV or applying for jobs, they won’t do this for you – as we believe there’s much to be gained from hands-on experience.

Our coaching will cover areas like:

• Dealing with the stress of career transition
• Assessing your skills and strengths
• Defining career objectives
• Applying for and securing jobs
• Identifying or creating opportunities

Coaching can be useful for people at all different career stages, but you’ll reap maximum rewards if you’re:

• Serious about developing your career plan and acting on it
• Receptive to feedback (even if it’s not what you want to hear)
• Willing to be honest in all coaching discussions
• Open to trying new ways of thinking and behaving
• Committed to completing any homework your coach gives you


If you think you tick the boxes above, sounds like coaching could be a great option for you!

YNG offers a range of professional career coaches to help you achieve your career goals – Professional Coaches, Senior Coaches & Master Coaches. Our coaches are categorised by areas of expertise, coaching hours, education and experience levels. Here’s an overview:

PROFESSIONAL COACH
Areas of Work Experience

Recruitment, HR, Career Coaching / Outplacement, Coaching, Org Psych, Training Education

•Undergraduate qualifications in HR or Social Sciences, Psychology, Social Work etc OR ICF entry or similar approved training •Time & Level of Work Experience

•At least 3 years in large firms or firms consulting to large firms •Minimum at least 50 hours coaching (or agreed supervision plan)

SENIOR COACH
Areas of Work Experience

Recruitment, HR, Career Coaching / Outplacement, Coaching, Org Psych, Training OR Senior Management roles, head of business unit in large organisations or no more than 2 levels down from C-Suite Education

Honours or Post Graduate qualifications in HR or Social Sciences, Psychology, Social Work etc OR ICF 3 levels or similar approved training Time & Level of Work Experience

3-15 years in large firms or firms consulting to large firms Specialist skills in a business line - Marketing/HR/IT/Finance etc. And/or expertise in an industry Over 3 years of coaching Over 200 hours of coaching at senior manager levels

MASTER COACH
Areas of Work Experience:

Recruitment, HR, Career Coaching / Outplacement, Coaching, Org Psych, Training OR Senior Management roles, head of small to medium company. C-Suite Education

•Honours or Post Graduate qualifications in HR or Social Sciences, Psychology, Social Work etc OR ICF 3 levels or similar approved training •At least 200 hours of coach-specific training
•Time & Level of Work Experience

•15 + years in large firms or firms consulting to large firms
•Specialist skills in a business line - Marketing/HR/IT/Finance etc. And/or expertise in an industry
•Over 5 years of coaching
•Over 500 hours of coaching including C-Suite

Updates

101 Interview Questions

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Will you be employable in the digital revolution?

Advances in technology are occurring at an incredible pace. Artificial intelligence, robotics, nanotechnology, 3D printing and biotechnology, are just some of the things that will change the future of work for all Australians. In fact, they’re already happening...

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What will it take Australia? Future of Jobs

The Future of Jobs Report 2018 presents information and data compiled and/or collected by the World Economic Forum. Data presented in the report are not foregone conclusions, but trends emerging from the collective actions and investment decisions taken or envisaged by companies today. We add some of our views throughout the paper...

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